Terms of Service

Ocular Media Ltd, company number 12509712. ​

We, Ocular Media Ltd, will deliver our best services to fulfil the CLIENT’s needs and meet the CLIENT’s goals. Our Terms of Service is a contract between you, the CLIENT, and us, Ocular Media Ltd, outlining the services we will be providing and our business relationship.   

 

In this contract, we, Ocular Media Ltd, would like to be as informative as possible without lengthy legal jargon. We want to ensure the safety of both parties at all times whilst delivering the highest standards in service and products.  

 

The CLIENT is appointing Ocular Media Ltd to produce the content as described in project details as outlined above at the price quoted. 

 

What do both parties agree to do? 

 

As the CLIENT, you are entering this contract on behalf of your company/organization. You agree to provide us with materials needed to complete the project, including, but not limited to, text, images and other information as requested, in the format required.  

 

You agree to review our work, provide feedback and sign-off approval in a timely manner. The CLIENT and Ocular Media Ltd will work to mutually agreed deadlines, where possible and the CLIENT and Ocular Media Ltd will be bound by mutually set dates. You also agree to adhere to payment schedules set out in this contract.  

 

We have the experience and ability to execute the services you require and Ocular Media Ltd will perform them out in a professional and timely manner. During the contract, we will endeavour to meet all the mutually set deadlines but we cannot be held responsible for a missed launch date or a deadline if the CLIENT has been late in supplying materials or has not approved or signed off on any work delivered to the CLIENT on time.  

 

Confidentiality is paramount and any information supplied by either you, the CLIENT, or us, Ocular Media Ltd, will not be divulged to third parties without expressed and written permissions. 

 

Video Production 

 

We, Ocular Media Ltd, will create designs and concepts for your video including any motion graphics. All information regarding the PRODUCTION needs to be submitted to Ocular Media Ltd on a mutually convenient date before the first filming day. Any omitted information or additional information regarding the PRODUCTION given after the first day of filming may cause changes to the final project and incur additional charges. In the unlikely event of this occurring, Ocular Media Ltd will re-evaluate the project adding the additional information into the quote and adjust the price as or if required. ​ 

 

Marketing & PR Content 

 

All quotes/estimates are valid for 30 days from the date of submission and, unless otherwise stated in your agreement, excludes other costs incurred in the process- the CLIENT is contracting Ocular Media Ltd’ services to create and manage the account(s) and not the costs of advertisements, sponsored posts or external charges. Any external cost will be agreed in advance and invoiced accordingly. 

 

Website Design 

Ocular Media LTD designs and builds websites exclusively on Wix.com. Their Terms of Use can be found here.  

Ocular Media Ltd will create and build a website for you on Wix.com. After the completion of the build, Ocular Media transfers ownership to the CLIENT and will keep the website for 30 days after completion.  

It is the CLIENTS responsibility to notify Ocular Media of what pages the CLIENT would like on the site. For example, “Contact Us” and “About”. Ocular Media Ltd is not responsible for writing any text content unless specified in the original project description.

 

If the CLIENT has been late in supplying content or has not approved or signed off on any work delivered to the CLIENT on time, Ocular Media Ltd will not be held responsible.  

The costs involved are solely for creating and designing the website. This does not include hosting, purchasing a domain name or an email address- these features can be purchased from Wix or from other providers, not Ocular Media Ltd. 

 

Text content 

 

Ocular Media Ltd is not responsible for writing any text content unless specified in the original project description. The CLIENT is to ensure that ALL spellings and accuracy of text supplied; any corrections identified after the final edit has been completed may incur additional costs and will be the responsibility of the CLIENT and will be invoiced accordingly. 

 

Stock Footage & Photography 

 

If stock photography or video is to be used, Ocular Media Ltd will search out appropriate photos and videos from various stock sources. All costs for stock content will be billed to the CLIENT, unless specified and included in our quote. Any proof revisions due to incorrect or undesired stock content will not be subject to any additional charges.  

 

Changes and Revisions 

 

Within our quote, Ocular Media Ltd will have outlined the number of post-production amendment rounds, wherever possible Ocular Media Ltd will do our best to make alterations to the edit at no extra cost, but if the changes are extensive or different from our initial agreement we will inform the CLIENT and provide an amended costing that specifies the amount required to carry out the additional editing. No changes or revisions will be executed without agreement from the CLIENT.  

 

As the project progresses, we will ask you to submit alteration requests in writing. This is so we can keep track of changes and ensure accuracy of additional edits. 

 

Technical support 

 

If the CLIENT has any problems presenting the video to its destination, we can provide technical advice and assistance (unless included stated in the quote) at an additional charge. If the CLIENT’s video is intended to be broadcast on television and is having problems with the Network/Channel accepting or receiving your video, we will work with you until the video is delivered. 

 

Liability 

 

Ocular Media Ltd will not be liable to you, the CLIENT, for any loss or damage caused by Ocular Media Ltd or its employees or subcontractors in circumstances where:  

 

There is no breach of a legal duty of care owed to you, the CLIENT, by Ocular Media Ltd (or its employees or subcontractors), or such loss or damage is not a reasonably foreseeable result of any such breach; or in respect of any increase in the loss or damage resulting from the CLIENT’s actions.  

 

These Terms & Conditions shall exclude or limit Ocular Media Ltd’s liability for:  

 

Death or personal injury caused by the negligence of Ocular Media Ltd and/or its employees’ or subcontractors’ negligence; or fraudulent misrepresentation by Ocular Media Ltd and/or its employees. 

 

Copyrights 

 

You guarantee to us that any elements of text, graphics, photographs, videos, designs, trademarks or other artwork that you, the CLIENT, provides to Ocular Media Ltd for inclusion on any online site or video productions are either owned by you or that you have the correct permissions to use them.  

 

Upon receipt of the final payment, copyright is automatically assigned as follows:  

 

You, the CLIENT, own the graphics and other visual elements that are created for the project. Ocular Media Ltd will give you a copy of all final edited files and you are responsible for their store as we are not required to keep them or provide any native source files that we used in making them. We endeavour to archive files for as long as possible upon the completion of a project but cannot provide any guarantees after the agreed delivery date. Please make Ocular Media Ltd aware, before a project begins, if you require all raw footage and we will add the appropriate storage charges to our quotation.  

 

You, the CLIENT, own text content, photographs and other data the CLIENT provided, unless owned by other parties (copyright release required.) We own the PRODUCTION and license it to the CLIENT for use in perpetuity in its finished form. Any alterations or edits to the finished video must be agreed in writing and doing so without this permission nullifies the licence agreement.  

 

We, Ocular Media Ltd, reserve the right to display and link to your completed project as part of our portfolio. We also reserve the right to publish in written form about the project online sites/social media, in magazine and press articles and in blogs about video production (unless otherwise specified in our correspondence).  

 

Payments 

 

Invoices should be settled promptly. Invoices will be issued upon the signing of your contract for 50% of the total cost, payable within 30 days. On delivery of the final content, we will issue an invoice for the remaining project cost, again, with a 30-day payment period. Failure to complete payment within this time scale may lead to additional costs being incurred at statutory rates. ​ 

 

Retainer Contracts - we will incur a monthly invoice, payable within 30 days, upon signing of your contract, for the duration of the contract. Failure to complete payment within this time scale may lead to additional costs being incurred at statutory rates. 

 

This contract is not transferable and becomes void upon completion of the final project. If this contract is terminated by the client for any reason other than non-performance by Ocular Media Ltd or reasons stated above, it will result in full payment of the services provided to the date of termination. This contract stays in place and need not be renewed.  

 

Complaints Procedure 

 

Complaints must be received by email to joe@ocularmedia.co.uk within 5 days of production with a full explanation of the issue(s) that have arisen.  

 

The complaint will be investigated fully and a response in writing will be provided along with any actions within 14 working days.  

 

Should no communication be received within these deadlines, the production will be deemed a success and no correspondence will be entered into.  

 

Any negative reviews or derogatory comments posted online or any platform without initial correspondence with Ocular Media Ltd will be deemed as libel and will be dealt with by our legal team.